Engels started playing with Linux® in 1991 and obtained his Red Hat Certified Engineer (RHCE), Red Hat Certified Instructor (RHCI), and Red Hat Certified Examiner (RHCX) certifications in 2002. He is in charge of Bluepoint's Total Linux®, Linux Kernel Internals®, Perl & Python Programming, and Extreme PHP curriculum and instruction development.
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Richard Keech, RHCE, RHCX conducted my RHCE, RHCI, and RHCX training & certification in his capacity as Red Hat Asia-Pacific's Chief Instructor. Before we parted ways, he congratulated me for becoming the first Filipino RHCX. I told him that I was trained by the best.
In loving memory of CPT Mario B. Mortega Sr., USAFFE, VET (1920-2004)
Power Trip
Wednesday, Dec 13, 2006, 11:45 AM
Our quite breakfast at McDonald's Visayas Avenue was interrupted by the loud voice of a very difficult customer. He wanted a Burger McDo to go, even though burgers were not available during breakfast. Instead of setting him straight, the manager condescended and had the burger made to order. Wrong move!

Apparently intoxicated by his small victory, the customer turned his attention next to the counter person (who was obviously unhappy with her manager's decision): "Why aren't you smiling? Would you like me to slap that pout off your face? Want to wake up jobless tomorrow?" The girl was holding back her tears. I was ready to pin the guy to the floor, especially since the manager and the security guard chose to look the other way!

For better or worse, an inner voice told me to let things be. In the end, the power tripping customer walked out with a wide grin on his face. The cheapest McDonald's burger and some ego massage to go. What a deal, what a deal.